Порядок рассмотрения обращений потребителей

DEAR CLIENTS!


Thank you for choosing our services and trusting our bank!

Our main value is you, our Clients, that is why we strive to make cooperation with you more convenient and effective. Continuous improvement of service quality is a top priority for the Bank. All appeals from our Clients are given priority and are considered at any branch or bank outlets without prior appointment or agreement on a visiting schedule. If you would like to meet with the Bank’s management, you must first make an appointment by calling the following Contact Center phone number: +996 (312) 543424.

График приема посетителей руководством ЗАО «Коммерческий банк КСБ»

ФИО
Должность
Дни приема
Время приема
Chervonova Kristina Vladimirovna
Chairman of the Management Board
Monday
16.00 – 17.00
Zhardamova Aizada Sadykovna
Deputy Chairman of the Management Board
Tuesday
15.00 – 16.00
Zakirov Bakyt Almazbekovich
Member of the Management Board, Head of the Legal Department and Compliance Control
Wednesday
14.00 – 15.00
Isakova Saniya Sultanovna
Member of the Managment Board / Managing Director in charge of Business Development
Tuesday
14:00-15:00
Khamraev Ulan Abdivalievich
Deputy Chairman of the Management Board in charge of Finance
Tuesday
14.00 – 17.00
Shakiraliev Adilet Baktybekovich
Managing director
Wednesday
14:00-17:00
Mirbakiev Rustam Abdulakhatovich
Managing director
Friday
14:00-15:00
ФИО

Chervonova Kristina Vladimirovna

Должность

Chairman of the Management Board

Дни и время приема

Monday, 16.00 – 17.00

ФИО

Zhardamova Aizada Sadykovna

Должность

Deputy Chairman of the Management Board

Дни и время приема

Tuesday, 15.00 – 16.00

ФИО

Zakirov Bakyt Almazbekovich

Должность

Member of the Management Board, Head of the Legal Department and Compliance Control

Дни и время приема

Wednesday, 14.00 – 15.00

ФИО

Isakova Saniya Sultanovna

Должность

Member of the Managment Board / Managing Director in charge of Business Development

Дни и время приема

Tuesday, 14:00-15:00

ФИО

Khamraev Ulan Abdivalievich

Должность

Deputy Chairman of the Management Board in charge of Finance

Дни и время приема

Tuesday, 14.00 – 17.00

ФИО

Shakiraliev Adilet Baktybekovich

Должность

Managing director

Дни и время приема

Wednesday, 14:00-17:00

ФИО

Mirbakiev Rustam Abdulakhatovich

Должность

Managing director

Дни и время приема

Friday, 14:00-15:00

In addition, should you have any proposals regarding the work of the Bank, you can either:
 

 

  • contact the Bank's Contact Center by phone number +996 (312) 543424;
  • write to the bank's official email: bank@ksbc.kg;
  • send a letter to the postal address: 720005, Kyrgyz Republic, Bishkek, 68 Baitik Baatyr St., «Commercial Bank KSB» CJSC;
  • make an entry in the “Book of Complaints and Suggestions” available at branches or bank outlets.
     
Независимо от формы обращения Вам необходимо указать:
last name, first name and patronymic; last name, first name and patronymic;
address, contact details (phone number, email); address, contact details (phone number, email);
the essence of the appeal with a detailed description and supporting documents, if any (for example, application date, agreement number, account/card number, etc.); the essence of the appeal with a detailed description and supporting documents, if any (for example, application date, agreement number, account/card number, etc.);
when applying in writing, you must provide a personal signature and date. when applying in writing, you must provide a personal signature and date.

You will be informed about the results of consideration of your written appeal and the actions taken no later than thirty calendar days from the date of registration of the appeal.
You can also receive the results of the decision by emailing bank@ksbc.kg or calling +996 (312) 543424. 

Права потребителя:

Each client has the right to file a complaint or application with a financial institution.

It is worth remembering that financial and credit organizations cannot consider anonymous applications.

Financial institutions appoint special employees to deal with consumer appeals, who can explain in person or by telephone the established procedure for processing appeals, and, if necessary, assist in drawing up a written appeal.

Extract from the procedure for considering consumer appeals of CJSC «KSB Commercial Bank»

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