Contact Center Specialist

Receive and handle incoming calls from the Bank’s customers;

Provide consultations on the full range of the Bank’s remote banking products and services, account balances, and tariffs;

Provide prompt assistance to customers experiencing technical difficulties (card blocking, mobile banking setup);

Register customer inquiries, complaints, and suggestions in the Bank’s CRM system;

Conduct cross-selling of basic banking products (when necessary),

Higher education, incomplete higher education, or secondary vocational education;

Candidates with at least 1 year of call center experience, as well as promising candidates without prior experience, are welcome to apply (internal training is provided);

Fluency in spoken and written Russian and Kyrgyz (mandatory requirement);

Excellent verbal communication, clear diction, a high level of stress tolerance, and strong interpersonal skills.