About Bank
Private clients
Business clients
English
English
Monitor the quality of customer service across all bank touchpoints: branches, call center, and online channels;
Develop and update customer service standards;
Conduct NPS surveys and analyze customer complaints;
Organize mystery shopping checks;
Prepare training sessions for front-office staff;
Handle customer complaints and suggestions in accordance with NBRK regulations;
Prepare reports on customer appeals submitted to the NBRK.
Higher education in economics, management, psychology, or a related field;
At least 2 years of experience in banking or the service sector;
Knowledge of NPS, CSI, and mystery shopping methodologies;
Skills in preparing analytical reports and presentations;
Knowledge of the NBRK regulatory framework related to customer service;
Confident user of MS Office.
Official employment in accordance with the Labor Code of the Kyrgyz Republic;
Decent wages and opportunities for career growth;
Friendly working atmosphere and harmonious team;
Modern cozy offices in convenient locations;
Large-scale projects and corporate events;
Advanced training and training at the expense of the bank.
